Changed your mind? Fair enough.

Yes. You have 30 days from delivery to send it back for a refund. No interrogation, no guilt trip.

It needs to come back the way it left: unworn, unwashed, no perfume, no dog hair, tags still attached.

The quickest way is to return the one that doesn't fit and place a new order for the size you want. Stock moves, so ordering straight away means your size is held for you rather than waiting on the return to arrive.

Not sure which size to go for? Check the size guide on the product page, or ask us. We'll tell you how it actually fits.

For change-of-mind returns, you do. It's a flat $10 for a prepaid label, so there's no queueing at the post office counter to work out postage.

If the item is faulty, damaged or not what you ordered, we cover the return. See below.

• Anything worn, washed or altered.
• Items without their original tags.
• Change-of-mind returns started more than 30 days after delivery.

None of this applies to faulty items. Those are covered under the Australian Consumer Law.

1. Contact us with your order number and what you'd like to send back.
2. We'll email you a prepaid label. The $10 label fee comes off your refund.
3. Pack it up. The satchel it arrived in is perfect. Stick the label over any old ones.
4. Drop it at any Australia Post outlet and keep your receipt until your refund lands.

Once your return arrives and we've checked it over, we refund it to your original payment method within 2 business days.

After that it's up to your bank, which usually takes 5–7 business days. If it still hasn't appeared after that, let us know.

Not on change-of-mind returns. The item price is refunded in full, but the shipping you paid on the original order isn't.

If the return is because of a fault or our mistake, we refund your shipping too.

We're sorry. Contact us as soon as you can with your order number and a photo of the problem.

We'll send a free return label and replace it or refund you in full, including your original shipping. Your choice. Please don't use the self-serve return form for this, as that charges the label fee.

That's on us. Let us know what you ordered and what turned up. We'll send the right one out and give you a free label to send the wrong one back.

Orders ship fast, so contact us as soon as possible. If it hasn't been sent yet, we'll cancel and refund it in full. Once it's on its way, you can return it as a change-of-mind return instead.

Nothing on this page limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.